Incidents | Instrumentl Incidents reported on status page for Instrumentl https://status.instrumentl.com/ https://d1lppblt9t2x15.cloudfront.net/logos/601db370c8881e1c267c7598a4a8faa4.png Incidents | Instrumentl https://status.instrumentl.com/ en Ongoing Performance Issues https://status.instrumentl.com/incident/887248 Mon, 04 May 2026 18:42:00 -0000 https://status.instrumentl.com/incident/887248#cecec3064438e7e39b134eee566655e0bf7d5dae452d107a7dc7bdb83abe1e60 The team is investigating ongoing issues related to the recent maintenance work. Homepage recovered https://status.instrumentl.com/ Sun, 03 May 2026 22:06:16 +0000 https://status.instrumentl.com/#c3ee7eb4b00eaef9cbf059b2019274bf433e7bd6f02a8f10a898d75da02430ca Homepage recovered Homepage went down https://status.instrumentl.com/ Sun, 03 May 2026 22:03:14 +0000 https://status.instrumentl.com/#c3ee7eb4b00eaef9cbf059b2019274bf433e7bd6f02a8f10a898d75da02430ca Homepage went down Homepage recovered https://status.instrumentl.com/ Sun, 03 May 2026 02:48:24 +0000 https://status.instrumentl.com/#83e75eeed48917cca2b9816885d6ab3fcdb09f1f7a3adf4a9e30fe29c7b18618 Homepage recovered Homepage went down https://status.instrumentl.com/ Sun, 03 May 2026 02:45:16 +0000 https://status.instrumentl.com/#83e75eeed48917cca2b9816885d6ab3fcdb09f1f7a3adf4a9e30fe29c7b18618 Homepage went down Homepage recovered https://status.instrumentl.com/ Sun, 03 May 2026 01:21:16 +0000 https://status.instrumentl.com/#73858134c05bed7889e59ae77fcead8fbe9fb76d8c08911b6def3e27a0f26159 Homepage recovered Homepage went down https://status.instrumentl.com/ Sun, 03 May 2026 01:18:31 +0000 https://status.instrumentl.com/#73858134c05bed7889e59ae77fcead8fbe9fb76d8c08911b6def3e27a0f26159 Homepage went down Homepage recovered https://status.instrumentl.com/ Sun, 03 May 2026 01:12:17 +0000 https://status.instrumentl.com/#9bee2fac365a0cbb24cb2f604f9e137c8cd0bc42ec71742a9f4d18d3475ab92b Homepage recovered Homepage went down https://status.instrumentl.com/ Sun, 03 May 2026 01:09:37 +0000 https://status.instrumentl.com/#9bee2fac365a0cbb24cb2f604f9e137c8cd0bc42ec71742a9f4d18d3475ab92b Homepage went down Homepage recovered https://status.instrumentl.com/ Sat, 02 May 2026 09:18:17 +0000 https://status.instrumentl.com/#9c616872f8991e8e1ca34127014d6f0520a458010d201a7ad34c7b228a43ea8c Homepage recovered Homepage went down https://status.instrumentl.com/ Sat, 02 May 2026 04:03:16 +0000 https://status.instrumentl.com/#9c616872f8991e8e1ca34127014d6f0520a458010d201a7ad34c7b228a43ea8c Homepage went down System Wide Maintenance https://status.instrumentl.com/incident/881152 Sat, 02 May 2026 04:00:00 -0000 https://status.instrumentl.com/incident/881152#44ef89a0f1dc0df1f128e7d426e7a855e66903578aff3d28110c1d95924819a2 The website and all services will be unavailable while we undergo system wide maintenance. Homepage recovered https://status.instrumentl.com/ Thu, 23 Apr 2026 03:42:15 +0000 https://status.instrumentl.com/#854e50770e83811ad2e8dd74482ab7469c0547e5b7d7daf6a219f2524785c3d6 Homepage recovered Homepage went down https://status.instrumentl.com/ Thu, 23 Apr 2026 03:36:17 +0000 https://status.instrumentl.com/#854e50770e83811ad2e8dd74482ab7469c0547e5b7d7daf6a219f2524785c3d6 Homepage went down Short maintenance on Instrumentl https://status.instrumentl.com/incident/877583 Thu, 23 Apr 2026 03:30:17 -0000 https://status.instrumentl.com/incident/877583#9a69727ae8180a37642685537a52a9f8ab48767a8b294f7a06829243e71470c1 Instrumentl will be offline for the duration of the maintenance. Thank you for your patience. Short maintenance on Instrumentl https://status.instrumentl.com/incident/876628 Wed, 22 Apr 2026 03:30:44 -0000 https://status.instrumentl.com/incident/876628#458cbe2978ecb54462c85c7665a37ce8e46981cacfc1d5a05502710fc112e949 Some of our services will be be degraded due to the maintenance. Homepage recovered https://status.instrumentl.com/ Sat, 18 Apr 2026 16:09:16 +0000 https://status.instrumentl.com/#1b804e06fbf3657f30aac012e715469220601e3960c86b844d9c1d15b0fd11f1 Homepage recovered Homepage went down https://status.instrumentl.com/ Sat, 18 Apr 2026 16:06:09 +0000 https://status.instrumentl.com/#1b804e06fbf3657f30aac012e715469220601e3960c86b844d9c1d15b0fd11f1 Homepage went down Maintenance on our backend services https://status.instrumentl.com/incident/873456 Sat, 18 Apr 2026 16:00:56 -0000 https://status.instrumentl.com/incident/873456#6caf3584971a658861c3a7a30b49b531742b54faade2a23158c6fa00afca517f We are going to run a maintenance on our backend services around 9AM PST. Instrumentl will be unavailable during the maintenance and back online as soon the maintenance is completed. short maintenance on our backend https://status.instrumentl.com/incident/855810 Sat, 28 Mar 2026 09:00:13 -0000 https://status.instrumentl.com/incident/855810#53166ec2410aad6680d5ffa39345a13a653e0bec0b7f27aa1ae973a7b39cb6b2 We will run a short maintenance on our backend starting 9AM PST Homepage recovered https://status.instrumentl.com/ Mon, 02 Mar 2026 17:24:12 +0000 https://status.instrumentl.com/#011cff6c446867c5031744e6512c7cb662a7d9469f246a3a1ce18462894afe14 Homepage recovered Grant Page recovered https://status.instrumentl.com/ Mon, 02 Mar 2026 17:24:01 +0000 https://status.instrumentl.com/#f73f4d9e6f20b32647ac03be0c313eabf201d22c4167eb863a6421aa5a9c7f03 Grant Page recovered Homepage went down https://status.instrumentl.com/ Mon, 02 Mar 2026 17:15:32 +0000 https://status.instrumentl.com/#011cff6c446867c5031744e6512c7cb662a7d9469f246a3a1ce18462894afe14 Homepage went down Grant Page went down https://status.instrumentl.com/ Mon, 02 Mar 2026 17:14:09 +0000 https://status.instrumentl.com/#f73f4d9e6f20b32647ac03be0c313eabf201d22c4167eb863a6421aa5a9c7f03 Grant Page went down Homepage recovered https://status.instrumentl.com/ Sat, 28 Feb 2026 22:51:15 +0000 https://status.instrumentl.com/#4fce83f6ca7e06d17454f4f84b53bad25ae7491a1686b7cf984cca450db648f1 Homepage recovered Homepage went down https://status.instrumentl.com/ Sat, 28 Feb 2026 22:45:21 +0000 https://status.instrumentl.com/#4fce83f6ca7e06d17454f4f84b53bad25ae7491a1686b7cf984cca450db648f1 Homepage went down Homepage recovered https://status.instrumentl.com/ Sun, 22 Feb 2026 21:27:14 +0000 https://status.instrumentl.com/#d49c235f8ead7d253aadf65f0918b2361cecca70688b392fb71faeba3ab0b441 Homepage recovered Homepage went down https://status.instrumentl.com/ Sun, 22 Feb 2026 21:24:31 +0000 https://status.instrumentl.com/#d49c235f8ead7d253aadf65f0918b2361cecca70688b392fb71faeba3ab0b441 Homepage went down Homepage recovered https://status.instrumentl.com/ Sun, 22 Feb 2026 21:18:09 +0000 https://status.instrumentl.com/#e59e5a47ec3ab7e5d1f793c5236017db4da5c81c4f60cb55b2664338c88b3bb0 Homepage recovered Homepage went down https://status.instrumentl.com/ Sun, 22 Feb 2026 21:15:27 +0000 https://status.instrumentl.com/#e59e5a47ec3ab7e5d1f793c5236017db4da5c81c4f60cb55b2664338c88b3bb0 Homepage went down 990 Report (HTML) recovered https://status.instrumentl.com/ Wed, 18 Feb 2026 02:25:17 +0000 https://status.instrumentl.com/#f384dc6f18c0025d86caa565da73fe11965f72c83b9655f76d1769c52b0818d9 990 Report (HTML) recovered 990 Report (HTML) went down https://status.instrumentl.com/ Wed, 18 Feb 2026 02:10:43 +0000 https://status.instrumentl.com/#f384dc6f18c0025d86caa565da73fe11965f72c83b9655f76d1769c52b0818d9 990 Report (HTML) went down Homepage recovered https://status.instrumentl.com/ Mon, 16 Feb 2026 20:03:16 +0000 https://status.instrumentl.com/#1608721a33087404b9661db3c2fa8acbd36f999cdb72dbe365bb9518832bc104 Homepage recovered 990 Report (HTML) recovered https://status.instrumentl.com/ Mon, 16 Feb 2026 20:02:41 +0000 https://status.instrumentl.com/#c3014840bced132340824d25bee5026d77eca13ff3791c8a16cb4c6fcbcf05a2 990 Report (HTML) recovered 990 Report (HTML) went down https://status.instrumentl.com/ Mon, 16 Feb 2026 20:01:10 +0000 https://status.instrumentl.com/#c3014840bced132340824d25bee5026d77eca13ff3791c8a16cb4c6fcbcf05a2 990 Report (HTML) went down Homepage went down https://status.instrumentl.com/ Mon, 16 Feb 2026 19:57:39 +0000 https://status.instrumentl.com/#1608721a33087404b9661db3c2fa8acbd36f999cdb72dbe365bb9518832bc104 Homepage went down Grant Page recovered https://status.instrumentl.com/ Sat, 14 Feb 2026 18:09:07 +0000 https://status.instrumentl.com/#3c56c2297858ae73674e15375c37e58e37855d7c36840aa0eda99433320d501e Grant Page recovered Homepage recovered https://status.instrumentl.com/ Sat, 14 Feb 2026 18:06:07 +0000 https://status.instrumentl.com/#567c38572e5cf682204f4e33a053a70c98092fa21401eac9c3531352486def4d Homepage recovered 990 Report (HTML) recovered https://status.instrumentl.com/ Sat, 14 Feb 2026 18:05:21 +0000 https://status.instrumentl.com/#db5135918408aec8926bafccffa179f9dd7090f8d698d128fb126ebacf541c77 990 Report (HTML) recovered Grant Page went down https://status.instrumentl.com/ Sat, 14 Feb 2026 18:04:04 +0000 https://status.instrumentl.com/#3c56c2297858ae73674e15375c37e58e37855d7c36840aa0eda99433320d501e Grant Page went down Homepage went down https://status.instrumentl.com/ Sat, 14 Feb 2026 18:03:17 +0000 https://status.instrumentl.com/#567c38572e5cf682204f4e33a053a70c98092fa21401eac9c3531352486def4d Homepage went down 990 Report (HTML) went down https://status.instrumentl.com/ Sat, 14 Feb 2026 18:02:11 +0000 https://status.instrumentl.com/#db5135918408aec8926bafccffa179f9dd7090f8d698d128fb126ebacf541c77 990 Report (HTML) went down Short maintenance on our backend services https://status.instrumentl.com/incident/823526 Sat, 14 Feb 2026 18:00:40 -0000 https://status.instrumentl.com/incident/823526#fb119965feb6e70c5b042545d57e33c599090439fd979f5f54383f6630782c9f Instrumentl will be offline during this maintenance. Sorry for the inconvenience! Homepage recovered https://status.instrumentl.com/ Tue, 10 Feb 2026 03:12:49 +0000 https://status.instrumentl.com/#a835b0607c2b4e9e6682794415eda4e2973beca3ba9694dfbd1b2bb87035a035 Homepage recovered Homepage went down https://status.instrumentl.com/ Tue, 10 Feb 2026 03:06:35 +0000 https://status.instrumentl.com/#a835b0607c2b4e9e6682794415eda4e2973beca3ba9694dfbd1b2bb87035a035 Homepage went down Routine maintenance on our backend services https://status.instrumentl.com/incident/810016 Sat, 24 Jan 2026 17:00:57 -0000 https://status.instrumentl.com/incident/810016#ce43deff0982604fc7db62177e7b73f5a25acf2a0901577286ab56b783e1c645 We are going to run a short maintenance on our backend services. Instrumentl will be offline during the maintenance. Thank you for your patience. Scheduled maintenance on our backend services https://status.instrumentl.com/incident/803872 Sat, 17 Jan 2026 18:00:00 -0000 https://status.instrumentl.com/incident/803872#4a285565da433d3cfc492d7946e873249244e9cbbc3e87f602c64771d8e16a2f we need to run a short maintenance on our backend services. Instrumentl will not be available during the maintenance. Sorry for the inconvenience! Scheduled maintenance https://status.instrumentl.com/incident/797612 Sat, 03 Jan 2026 18:00:46 -0000 https://status.instrumentl.com/incident/797612#44fcc4bce4f288217b0e345a0073a6d81645ae0219f1b1fc6f61a6ad81fa2298 We need to run a maintenance on our main database. Instrumentl will be offline during the maintenance. Performance Degradation for Tasks https://status.instrumentl.com/incident/776041 Fri, 28 Nov 2025 19:41:00 -0000 https://status.instrumentl.com/incident/776041#adc43c55bb92e9b9c528cc80e112d76857251f7bed950509e30e14b59cddcc4f We have identified the cause of performance degradation and remediated the issue. Performance Degradation for Tasks https://status.instrumentl.com/incident/776041 Fri, 28 Nov 2025 19:06:00 -0000 https://status.instrumentl.com/incident/776041#c4643ba011a1ce31dd4c36a6eaaf46a5428c2ec75a78f529f3556669b4e43389 There are performance issues when interacting with Tasks, our engineers are working actively to resolve the issue. Maintenance on our backend services https://status.instrumentl.com/incident/774284 Wed, 26 Nov 2025 04:00:31 -0000 https://status.instrumentl.com/incident/774284#e9d0c58de54e39c5dff75285fee85b436a74b8b2739e99ebd9b5b0c60a4a05ff We need to run a short maintenance. Instrumentl will be unavailable during the maintenance. Sorry for the inconvenience. Maintenance on our backend services https://status.instrumentl.com/incident/767513 Tue, 18 Nov 2025 03:00:18 -0000 https://status.instrumentl.com/incident/767513#182a8c0cbf797b1c65a69a6dd7f0f8a56b17286f1c438a7a25c3a8653e4e1011 our grant and foundation pages will be slow or unresponsive during the maintenance. Intermittent issues scheduling calls with Calendly https://status.instrumentl.com/incident/754747 Thu, 30 Oct 2025 19:15:00 -0000 https://status.instrumentl.com/incident/754747#2954e65b5a60367d84da5d12b4a5c34ef789b575a4f2a4ccbbb8fd9ab67f04e5 Calendly issues have been resolved. Intermittent issues scheduling calls with Calendly https://status.instrumentl.com/incident/754747 Thu, 30 Oct 2025 19:09:00 -0000 https://status.instrumentl.com/incident/754747#a8291cf05e58cc96a5153dd4ce48cf682190beab4a36e34eabed70e2998ace5b Our meeting / call provider, Calendly, is having intermittent issues. More information can be found here: https://downdetector.com/status/calendly/ Ongoing Virtuous API Issues https://status.instrumentl.com/incident/753923 Wed, 29 Oct 2025 17:03:00 -0000 https://status.instrumentl.com/incident/753923#1c9511fb92e8b9fedfd2a9b425cd48529f33bbd1584e9cc6efcb2c87d87ca495 Due to ongoing Virtuous issues, customers using the Virtuous integration are experiencing performance problems in Instrumentl. See https://status.virtuous.org/ for information regarding the underlying outage. Ongoing AWS Issues Causing Site Issues https://status.instrumentl.com/incident/747448 Mon, 20 Oct 2025 15:34:00 -0000 https://status.instrumentl.com/incident/747448#ed97796907e64153ab3d84697f659b5851ded07456edbd583825ceb97e0bacd2 The ongoing global AWS outage is causing performance and access issues to Instrumentl. Backend maintenance https://status.instrumentl.com/incident/741286 Sun, 12 Oct 2025 17:00:00 -0000 https://status.instrumentl.com/incident/741286#ebef0c5754a683af0260c5f8d56e9d233ed9664c985d1d9ec81de606067596b8 Regular maintenance on our backend services. Maintenance on our backend services https://status.instrumentl.com/incident/726835 Wed, 24 Sep 2025 03:45:00 -0000 https://status.instrumentl.com/incident/726835#e494aacac0062d9e2c9f1a9760bb73f4033d066babc9c9e14ce072b44968b9a9 A one-hour maintenance is scheduled on our backend services. Instrumentl will be back online asap during the maintenance window. Sorry for the inconvenience. scheduled maintenance on our backend services https://status.instrumentl.com/incident/717317 Sat, 06 Sep 2025 16:00:44 -0000 https://status.instrumentl.com/incident/717317#c0447c0da62e24901268e1b005e63be2cc32ef948cbdeaee84d5abacad06b85f Maintenance is about to start Short maintenance scheduled https://status.instrumentl.com/incident/712259 Tue, 26 Aug 2025 04:00:59 -0000 https://status.instrumentl.com/incident/712259#7786deae9c35a01b40dc333814badc301acfb9bf3c39c4ead251eb9c969e6a99 we need to run a short maintenance on our backend services tonight. The application will be unavailable for 30min max. very short maintenance will start soon https://status.instrumentl.com/incident/701518 Wed, 06 Aug 2025 15:51:09 -0000 https://status.instrumentl.com/incident/701518#1c3ad11ff5d4fb2106797719435638894374718c2ab3fba3e9f7b0fcb104929a Maintenance is complete Short maintenance on backend services https://status.instrumentl.com/incident/700823 Wed, 06 Aug 2025 03:00:21 -0000 https://status.instrumentl.com/incident/700823#03e49140bde3441f7dc48a73eaf5dbeebee0ad827cdb6e740649c86a4a48ff82 We have to run a short maintenance on one of our backend services. It should be resolved quickly Scheduled Database Maintenance https://status.instrumentl.com/incident/625393 Sun, 03 Aug 2025 16:00:38 -0000 https://status.instrumentl.com/incident/625393#4510a650ec7702f7e8a03c4928a14bdb2ab8027566bd7780f5d0408546d9decc Maintenance is completed AI Outage https://status.instrumentl.com/incident/601995 Thu, 12 Jun 2025 21:44:00 -0000 https://status.instrumentl.com/incident/601995#4eca756ff0ae0e398f3f8bedcc1489e583657a7b7a0a0f28101a5dec5b7ad75c All systems are fully operational AI Outage https://status.instrumentl.com/incident/601995 Thu, 12 Jun 2025 19:25:00 -0000 https://status.instrumentl.com/incident/601995#0e175999b23aa8fcea5e2a9dce7e88b34bb9ab8921d4cbfd4107f137f4b8d2c7 The vendors powering some of Instrumentl's AI features are currently experiencing outages; customers may see delayed responses or temporary errors. Engineers are monitoring the situation. Partial outage due to our cloud provider https://status.instrumentl.com/incident/600212 Tue, 10 Jun 2025 22:48:00 -0000 https://status.instrumentl.com/incident/600212#32befe2a33295f090bfc5c8b5bdd6ac4e5ed6cb044caf1cee66c238fa66fd17a All systems are currently operational Partial outage due to our cloud provider https://status.instrumentl.com/incident/600212 Tue, 10 Jun 2025 15:32:00 -0000 https://status.instrumentl.com/incident/600212#2825864accc6c9a81b14b7fe1e2c20f2480126c3b1b2e20224f82dbfba313f22 We are experiencing a partial outage due to some partial outage at our cloud provider. We will provide an update as soon as it is resolved. Database Maintenance https://status.instrumentl.com/incident/596501 Sat, 07 Jun 2025 16:00:45 -0000 https://status.instrumentl.com/incident/596501#95b966846e3a481e0f613dd645e2888f162b2a1a5bc7c52143f7b44aed45fa97 We are going to perform a short maintenance on our database. Short maintenance on our backend services https://status.instrumentl.com/incident/572267 Wed, 21 May 2025 03:30:13 -0000 https://status.instrumentl.com/incident/572267#02f35986c820192eaff70718c33e51a356e71b1825f423177ce47b68c9e76f9d We will be back online shortly after the maintenance starts Planned maintenance on Instrumentl https://status.instrumentl.com/incident/568874 Sun, 18 May 2025 17:28:00 -0000 https://status.instrumentl.com/incident/568874#f0b3979d8d2a156e1cf8376464036288c5428c4a6d772b6f4dc3d5048cf44b5a Maintenance was completed on saturday Planned maintenance on Instrumentl https://status.instrumentl.com/incident/559827 Sat, 17 May 2025 16:00:26 -0000 https://status.instrumentl.com/incident/559827#b74b163be00fca6000cc0a21ef17d3c73aa50a0b07f5a6279b2bf141629a19ce Maintenance on the DATABASE Planned maintenance on Instrumentl https://status.instrumentl.com/incident/568874 Sat, 17 May 2025 15:59:00 -0000 https://status.instrumentl.com/incident/568874#b39c314736f63b31d1eaa770a8d1bab774144e3573e6a807c23413ad1a9cea3f Maintenance on our backend services Short maintenance on our backend. https://status.instrumentl.com/incident/522160 Tue, 04 Mar 2025 04:40:46 -0000 https://status.instrumentl.com/incident/522160#a39f338d6e55ba47451b2c73dc084471a0016f7fc76db93ec36d13044b9a797f Instrumentl might become slow to respond for 5 min due to the maintenance. Backend Maintenance https://status.instrumentl.com/incident/516893 Sat, 01 Mar 2025 22:00:00 -0000 https://status.instrumentl.com/incident/516893#37fb56acda4e5ffb8dbb209ddf6037a62acbf23ec8731c66b3b8310363d0764b Instrumentl will be performing routine updates on our database systems; downtime is expected to be fewer than five minutes during this window. Backend maintenance https://status.instrumentl.com/incident/473653 Sun, 08 Dec 2024 17:30:00 -0000 https://status.instrumentl.com/incident/473653#82a8a5c68ec7e5b817f2c589dbd9b454b082239c32fdb29da88cd89a22395420 Instrumentl will be performing routine updates on our database systems; downtime is expected to be fewer than five minutes during this window. Backend maintenance https://status.instrumentl.com/incident/473643 Sat, 07 Dec 2024 17:30:00 -0000 https://status.instrumentl.com/incident/473643#a0a2ef908376ea8463305c76333b1d03b9536eaa7d4ee6c4956c906e574cdac3 Instrumentl will be performing routine updates on our database systems; downtime is expected to be fewer than five minutes during this window. Backend maintenance https://status.instrumentl.com/incident/393238 Fri, 05 Jul 2024 04:00:00 -0000 https://status.instrumentl.com/incident/393238#f381bc15ff402018f5a3dca878a1e5379c8c956e661caae086362b32cc27bd74 Instrumentl will be performing maintenance on our database systems on July 4, 2024 at 9pm Pacific time for a period of approximately one hour. Users may encounter errors during this window. Backend maintenance https://status.instrumentl.com/incident/377173 Sat, 01 Jun 2024 10:00:00 -0000 https://status.instrumentl.com/incident/377173#a8fa09ee8032217a6af77c5beb377b1b74bd714d7d240e7d4cf09b4fe0adf7f4 Maintenance completed Backend maintenance https://status.instrumentl.com/incident/377173 Sat, 01 Jun 2024 06:00:00 -0000 https://status.instrumentl.com/incident/377173#b82ec1634907b8f641542fa58efada8a00c69780238affb4a593c00357aecfec Instrumentl will be unavailable for a period of approximately 5 minutes during this window for backend database maintenance. Subscription Issue https://status.instrumentl.com/incident/180884 Thu, 02 Mar 2023 22:58:00 -0000 https://status.instrumentl.com/incident/180884#ffd923c180c5e2c962a8f89c4ce2962c1ccf1a7da393281f977012630b296b18 This incident has been resolved; users can sign up for subscriptions now. Subscription Issue https://status.instrumentl.com/incident/180884 Thu, 02 Mar 2023 22:32:00 -0000 https://status.instrumentl.com/incident/180884#5a665fb4449e960dbfdf5d63d97177234ed8f23249904368dc165ffb98ab3929 Instrumentl is currently experiencing an issue processing new subscription signups; engineers are investigating.